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Activa Mobile App

Client: Activa — Santo Domingo, Dominican Republic
Industry: Telecommunications
Done in: 2021

The Brief

Activa is a telecommunications provider offering cable TV, internet, and telephone services. The mobile app was designed as an extension of the company’s customer portal, allowing users to manage their contracts, services, payments, and support requests from a single place.

Project Scope

Information architecture, UX, and UI design of the complete mobile application, including all screens, user flows, and interface states.

App features

  • Management of multiple contracts

  • Invoice payments for postpaid services

  • Prepaid service recharges

  • Payments history

  • Internet and cable TV plan management

  • WiFi network management

  • WiFi password sharing

  • Service outage reporting

  • Technical support

  • Appointment scheduling